One of the easiest ways to determine what type of battery you have is to turn off and unplug your laptop and then remove the battery to look at it. Most batteries have a set of information printed on them, including the type of battery, its model number, a part number, its voltage, and the charging current. Today, the lithium-ion battery, which is often listed as lithium-ion, is the most common type, although older laptop computers may have a nickel-cadmium or nickel-metal hydride battery. HP can identify most HP products and recommend possible solutions.
See information on compatibility, updates and fixes available from HP and Microsoft. Windows 11 Support Center If your laptop battery has lost its ability to hold a charge, you can purchase a replacement battery from HP. For more information, see HP Laptops: Test and Calibrate the Battery (Windows). For instructions on how to improve battery performance, see HP Laptops: Improving Battery Performance (Windows).
Search for your computer name, product number, and serial number with HP Support Assistant. In the My Control Panel tab, search for the product name, product number, and serial number of the device. Order a new battery at the HP parts store. Search for your notebook and then select the appropriate product number.
While an occasional failure may not always mean problems with the battery, be sure to write down how often your laptop shuts down. If your Mac or PC shuts down unexpectedly, and especially after a recent charge, a faulty battery is likely to be the cause. Try to recharge the laptop, but if the problem persists, the battery may be permanently out of battery. If your laptop battery has lost its ability to hold a charge or if it's on the recall list, you can purchase a replacement battery from HP.
Many have downloadable software that can check if the battery has been recalled, which eliminates the need to remove the battery from the laptop to check it. If your laptop is old, it's likely that the battery has been dead and is ready to be replaced. To help you spot the problem quickly, here are six common signs that you need to replace your laptop battery:
- Your laptop charges at a snail's pace or only charges when it's plugged into a power outlet.
- Your Mac or PC shuts down unexpectedly after a recent charge.
- Your laptop barely lasts a couple of hours.
- Your laptop runs out much sooner than it used to.
- You receive messages on your laptop indicating that it's time to replace your laptop battery.
- You use third-party utilities to determine what type of battery should be placed in a laptop.
Additionally, check the PC manufacturer's website before ordering a replacement battery to ensure that you are not only ordering the correct replacement battery but also that you are not buying a battery that has been recalled from the market.